What happens after you order
Dispatch windows, delivery times, tracking, and the exact route to a person if a jar turns up damaged. Where a figure is not published below, it is because it has not been settled — ask and the team will confirm it for your order.
- Dispatch
- 24–48 hrs
- Metro delivery
- 2–4 days
- Other regions
- 4–6 days
- Tracking
- At dispatch
From the order being placed
Business days, typical
Business days, typical
Sent by SMS and email
Packed within 48 hours. Delivered in two to six days.
Orders dispatch within 24 to 48 hours. Metro locations typically receive delivery in 2 to 4 business days and other regions in 4 to 6.
Order placed
Same day
Your order joins the dispatch queue at the Surat facility and is picked against the batch currently on the shelf.
Dispatched
24 to 48 hours
Packed and handed to the courier. Tracking details are sent by SMS and email at this point, not before.
Delivered
2 to 6 business days
Two to four business days to metro locations, four to six to other regions. These are typical figures rather than guarantees — festivals, weather and remote pincodes all push them out.
Tracking details are sent by SMS and email at dispatch
They go to the number and address on the order, so check both — a mistyped digit is the usual reason a tracking message never lands. If nothing has reached you within 48 hours of ordering, or the link has stopped updating, tell us and we will chase the courier rather than ask you to.
Pan-India, and further on request
Across India
Retail orders ship nationwide from the Surat facility. If you are not sure we reach your pincode, or it is somewhere couriers treat as remote, ask before you order and the team will check it against the delivery network.
Export enquiries
International orders are handled by the bulk supply team rather than through the shop, because they turn on volume, documentation and destination rather than on a courier rate. Tell us all three and we will quote against them.
Bulk supply & exportCharges, couriers and cash on delivery
We have not published a shipping rate card, a free-shipping threshold, a list of courier partners or a cash-on-delivery policy. We would rather leave those blank than post a figure we cannot hold to. For the charge on your pincode, the payment options open to you and who will actually carry the parcel, ask the team — replies usually come within one working day.
Glass travels badly. Tell us and we will look at it.
Peanut butter ships in glass and oil in bottles, over long distances, in hot weather. Most of it arrives intact. When it does not, this is the fastest route to a person who can do something about it.
A jar arrived damaged or leaking
Do not use it. Contact us as soon as you notice — the sooner a claim reaches the courier, the more likely it is to be honoured. Send us:
- A photograph of the jar or bottle exactly as it arrived
- A photograph of the outer carton, including any damage to the box itself
- The batch code and best-before date printed on the label
- Your order number
The batch code is the important one. It traces the pack back to a single production run and its NABL test results, which is how we tell a courier problem from a line problem. The team will come back to you directly with how it will be put right.
Returns and replacements
Peanut butter, cold-pressed oil and peanut protein are perishable foods. Once a seal is broken, a pack cannot go back into circulation — so returns on opened food are necessarily limited here, as they are anywhere else in the category. That is a constraint of the product, not a position we have taken against you.
A damaged, short or incorrect delivery is a different matter entirely, and is always worth raising.
We have not yet published a fixed return window or refund process, and we are not going to guess at one on a web page. Write to the team with your order number and what went wrong, and it will be handled with you directly.
Large orders do not go through the shop
Bulk supply starts at 50kg for peanut butter and 50 litres for oil, and carries its own timeline and freight arrangement, agreed per order rather than priced from a courier table. Wholesale, distribution and white-label runs work the same way. Send the volume, the destination and the date you need it by.
Before you place the order
What people ask most often about getting a jar from Surat to their door.
Orders dispatch within 24 to 48 hours. Metro locations typically receive delivery in 2 to 4 business days and other regions in 4 to 6. Tracking details are sent by SMS and email at dispatch.
Tracking details are sent by SMS and email at dispatch, to the number and address on the order. If nothing has reached you within 48 hours of ordering, or the tracking link has stopped updating, message the team on WhatsApp — it is the fastest way to get a straight answer.
Across India. Export and international enquiries are handled by the bulk supply team rather than through the shop: tell us the destination, the volume and the documentation you need, and we will quote against it.
We have not published a shipping rate card, a free-shipping threshold or a cash-on-delivery policy. We would rather leave that blank than post a figure we cannot hold to. Ask the team for the charge on your pincode and the payment options open to you before you order.
Do not use it. Send photographs of the jar and of the outer carton, along with the batch code and best-before date printed on the label and your order number, to info@arcelonutrifoods.com or on WhatsApp. The batch code traces the pack back to its production run, which is how we tell a courier problem from a line problem. The team will come back to you directly.
Peanut butter, cold-pressed oil and peanut protein are perishable foods, so returns on opened packs are necessarily limited. Damaged, incorrect or short deliveries are a different matter and are always worth raising. We have not published a fixed return window or refund process — write to the team with your order number and what went wrong, and it will be handled directly.
No. Bulk supply starts at 50kg for peanut butter and 50 litres for oil, and carries its own timeline and freight arrangement agreed per order. Wholesale and distribution pricing works the same way. Start on the bulk supply page, or message the team.
Every one of these reaches a person
Order questions land with the team in Surat. WhatsApp is the fastest of the three.
Support hours are Monday – Saturday, 9:00 – 18:00 IST. Messages that land outside them are picked up the next working day. For anything that is not about an order — manufacturing, samples, press — the contact page routes it faster.